SHIPPING & RETURNS
Delivery and other information.
Items listed on the website are in pound sterling and we ship to the UK only. If, within 3 working days of you placing your order, we discover that any of the items are unavailable, we will email you to request if you would like an alternative item or refund, if a refund is chosen it will be processed within 3 working days. If we do not receive a reply within 14 days, the order will be cancelled and refunded in full. The refund will be credited back to your original method of payment.
Orders are aimed to be delivered within 3-5 working days after dispatch. Postal orders can take up to 7 working days to arrive after an order is placed. We use a variety of couriers which will all depend on the weight of your order.
We use new and recycled packaging when sending our orders. Depending on the size of the order, the items get delivered in unbranded envelopes or boxes, these may be recycled to prevent excess waste.
Your Right of Cancellation You have the right to cancel your order at any time up to 14 days after receipt of your goods, in line with your statutory rights. You will be responsible for returning the goods in their original condition and on receipt of these goods, you will be refunded in full for your order, minus postage and packaging costs.
Refunds.
Refunds will not be issued where bath bombs or similar items are cracked or are not perfectly spherical. Cracks and small imperfections are present on most handmade bath bombs, again we believe this makes them unique. This in no way effects their primary function, however, may affect it cosmetically in appearance.
Refunds will of course be issued if the item is broken or smashed, please take a photo of effected item and return and we will issue a complete refund.
Wrong Item(s) Delivered
If, by mistake we supply you with an incorrect item, you must notify us within 7 days via email.
Goods Delivered but customer claiming they have not received.
When goods are delivered by couriers and Royal Mail the tracking is updated to reflect such. (Not all Royal Mail orders have full tracking)
If you claim that your order has not been received, we will contact the courier and report the complaint. We will contact you to advise of the couriers’ investigation and the outcome, and if a signature has been received, we will send you a copy of the electronic signature and name in order to try and trace the parcel.
If you have been left a “left with neighbour” cards /tracking, then please check with neighbours to see if received. If not there, In these incidences we would advise you to contact Police if no trace of parcel with neighbour as this would be classed as “stolen”. As legally you are the owner of the parcel (you paid for it) it will be you that reports to police – we will of course provide you with all the information you need to do this. If your item is damaged or stolen after the courier has left your order in ‘a safe place’ as per your request we are unable to refund you for your order as leaving you are liable for your parcel if you choose for the courier to leave it if you are not in. Please note that all couriers take photographs of where they leave your parcel if you are not in.
Returns Policy
Please note, as stated above, in the event of an item arriving damaged contact must be made to ourselves in writing (via email or contact forms) and we will advise whether a return is necessary. We will request photographic evidence of all damages. Items should be returned in their original packaging and ‘as new’. Email for return information. Return P&P costs must be paid for in full by yourself.